Subject: Tech Support Candidate - Keshav Sarkar
From: Keshav Sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 10:47:57 -0400

| | Tech Support Test

Name | Keshav Sarkar
E-mail | [email-masked]
Phone Number | (+91) 8076721640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | E-careers Online Learning India Pvt. Ltd. | International Customer Support Executive | 30-JUN-2021 | 36600
Previous Employer 1 | Startek (Aegis Customer Support Services Private Limited) | Senior Executive | 22-JUN-2020 | 34024
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the error message.

2. Check if the device is connected to the internet or not.

3. Check the website if it is correctly typed.

4. Clearing cookies and cache of the browser.

5. Try to open the website on another browser.

6. Reset browser settings

7. Check firewall settings, if it is on then need to disable it and then check again. If it works, then it means the firewall was blocking the website to run.

If none of the above actions work to run the website, then the issue is with the website itself. Probably it is down or no longer active.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the Bluetooth speaker >> Go to mobile phone settings >> Connected Devices >> Turn Bluetooth on >> Pair new device (for first time) >> Successfully connected.

What according to you makes you a good candidate for customer service or technical support job?

First, I would say that experience matters. If I have good experience, then I would be able to handle customer with their queries or concerns and let them go with a smile on their face.

Positive attitude comes along with experience, so in any situation with a positive personality will always be a good factor to any job.

Other than stick to your role, I believe in myself to be a team player. So I could be able to assist others in need.

Lastly, the kind of candidate you are looking for in this job profile, I believe I could be an asset to this company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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