Subject: Tech Support Candidate - Shubham Bedi
From: Shubham Bedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 10:35:25 -0400

Tech Support
Test

Name

Shubham
Bedi

E-mail

[email-masked]

Phone Number

(91) 9911056455

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Raj Nagar Extension, Ghaziabad,
Uttar Pradesh

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

JP Hotels and Resorts

Sr. Front
Office Executive

January 2019

18k

Previous
Employer 2

Golden Tulip Hotel, Vasundhara

Job Trainee

August
2017

11k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Try to reload/refresh the page.

2. Carefully look for internet related issues such as visiting another webpage,
check for spellings or disable adblock/VPN.

3. If the error still persists, I will begin with my ISP related
troubleshoot.

4. Depending upon the type of error I have received, for example, "500 Internal
server error" I shall wait for some time and come back.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Pairing
mode: Press and hold the power button until the LED starts blinking.

2. Search/Scan for the Bluetooth speaker on either iOS or Android device and
press the label.

3. Your Speaker is now connected and ready for playback.

What
according to you makes you a good candidate for customer service or technical
support job?

I believe I can communicate clearly, able to
grasp product knowledge and have patience when it comes to a customer who is
highly dissatisfied with the service. I have had times where I have managed to
turn things around and made the overall interaction go super smooth. Admittedly,
I have learnt a lot from my previous job, and one crucial thing I imbibed was
the usage of positive language; this worked like charm every time I had been in
a stressful situation or even in life as well. In conclusion, this job lands
where I need to be and have related interests.

On a scale of 1 - 5
please rate your fluency in spoken English

4