Subject: Trainer Candidate - Jatin Grover Jatin
From: Jatin Grover Jatin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 10:20:06 -0400

| | Tech Support Test

Name | Jatin Grover Jatin
E-mail | [email-masked]
Phone Number | (+91) 8894178997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kotak Mahindra Bank | Regional Service Quality Manager | | 77000
Previous Employer 1 | Ujjivan Small Finance Bank | Area Manager Service Quality | 23td June 2021 | 63000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Responsible for 98 branches with more than 1000 employees for customer service training.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Faced when this pandemic started. When all the training started through digital mode instead of in person.

Network Issue & Staff alignment were the challenges but as the time passed, things started aligned.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Meeting customer expectations within time is good customer service.

Provide more than customer expectations is Great Customer Service which also called customer delight.

What according to you makes you a good candidate for this position? | Good Experience to handle Customer Service and Training will help the growth of the organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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