Subject: Tech Support Candidate - Ehtesham uddin
From: Ehtesham uddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 08:11:14 -0400

Tech Support
Test

Name

Ehtesham
uddin

E-mail

[email-masked]

Phone Number

(91) 9968376256

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jamia Nagar. Okhla

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SAFETIX PROTECTIVE EQUIPMENTS PVT. LTD.

IT Executive

working

26400pm

Previous Employer 1

Path Institute of
Technology

System Engineer

Aug2019

Previous
Employer 2

Digicall Teleservices Private Ltd

system Anlyst

Dec2014

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly go to crome website browser put website
detail see this website are not block in our list then see what error are
coming.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1st step on blue tooth then connect it in our
Bluetooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

Resolve the customer issue as soon as possible.

My priority is that customer work is not affected so i support personally not
give this task to our team member.

On a scale of 1 - 5
please rate your fluency in spoken English

4