Subject: Fwd: Tech Support Candidate - Virendra Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 30 Oct 2021 04:29:15 -0700 (MST)

Hi Ma'am, 

I have shortlisted him for English voice. 
He already worked with us in Viagogo previously. 
He is an immediate joiner. 
His last salary was 26k. Now he is expecting same or near by 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 30, 2021, at 12:28 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Virendra Singh 
E-mail 	[email-masked] 
Phone Number 	(91) 8826368328 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Sector 66, Noida 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Solvy Tech Solutions 	Sr.CCE 	1 March 2021 	27000 
Previous Employer 1 	Cherry E Commerc 	Sr. CCE 	8 May 2019 	22000 
Previous Employer 2 	Vcare 	CCE 	18 NOV 2018 	20000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I would follow the below mentioned technical steps in order to resolve the issue : 

I would check if internet is connected or not . 

I would refresh the NDTV website page by pressing the F5 key. 

I would ensure to clear the cache and cookies of the page. 

I would check if web browser is updated with current version or not. 

I will open the NDTV website on another web browser too. 

This is how I would ensure to get rid of the technical errors. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	I would check if the bluetooth is charged or not. 
I would on the bluetooth by pressing the green button ( depends on the device I am using). 
After that I would tap on the phone bluetooth icon , so that it can be paired with the bluetooth. 
What according to you makes you a good candidate for customer service or technical support job? 	As I have been working as a Customer Care Executive for about 2.5 years now . I personally think below mentioned points are crucial to be a right fit for CCE role : 

Active listening makes a candidate to stands out. 

Excellent communicator, attention to details, problem solving aptitude, analytical mind are imperative skills to be a good CCE. 
And deep understanding and knowledge of the products or process . 

On a scale of 1 - 5 please rate your fluency in spoken English 	4