Subject: Trainer Candidate - trisha shrivastava
From: trisha shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 06:38:54 -0400

| | Tech Support Test

Name | trisha shrivastava
E-mail | [email-masked]
Phone Number | (91) 7840800868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cjdarcl logistics | L&D Assistant manager | Working | 55000
Previous Employer 1 | Arrina education | Assistant manager quality | July | 50000
Previous Employer 2 | Mattsen Kumar | Quality team lead cs | Dec | 55000

If Selected, how much time do you need to join? | 15 to 30
Please briefly describe your work experience specifically in training? | I have 7+ yrs of experience in training and quality. Do have team handling experience. Have worked on projects under project management team. Current working on lean project manpower
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When I was a trainer there was a batch full of boys that was a difficult situation however I handled that situation with the help of my manager.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service - u provide the solution of the query only which the customer is looking for however great service mean u provide the best resolution not only for that particular query but for all the things which can come in future..I help the customer with entire solution
What according to you makes you a good candidate for this position? | My experience and my confidence..and for a training and quality role the most important thing is confidence.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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