Subject: Tech Support Candidate - Neeraj Kumar Neeraj
From: Neeraj Kumar Neeraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 06:28:03 -0400

Tech Support
Test

Name

Neeraj
Kumar Neeraj

E-mail

[email-masked]

Phone Number

(0120) 972053663

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dilshad garden
delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

VIP industries Ltd

Asst manager service

Currently
working

55000

Previous Employer 1

Ferolite jointing ltd

Sr
engineer

June 2010

10000

Previous Employer 2

Tata motors

Junior
engineer

May 2007

8000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check my internet connection ,
Second I will check and website link again , third I will be open in another
browser ..

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Open my bluetooth in the phone

2. Will on bluetooth speaker

3. Then bluetooth will connect auto with phone

What according to
you makes you a good candidate for customer service or technical support
job?

1. Good communication skill

2. Good listener

3. Problem solve on first call

3. Try to make customer delight after solve the problem

5. Feedback

On a scale of 1 - 5 please rate your fluency in
spoken English

4