Subject: Tech Support Candidate - Ishika Mehta
From: Ishika Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 05:54:37 -0400

| | Tech Support Test

Name | Ishika Mehta
E-mail | [email-masked]
Phone Number | (+91) 9267949273
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 55 Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the URL of the website first whether it is typed correct or not also I will search some other site on the same browser.If other sites are working well on the same browser then I will install another browser and search www.ndtv.com on different browser.
If the problem still exist by doing this above
steps then I will check cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First go to settings.
2.Second click on bluetooth option.
3.then turn on bluetooth.
4.list of available devices will be shown which are open.
5.connect your bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate for customer service or technical support must have good communication skills so that he/she can talk to customers in such a way that customers should understandable.
He/She must have technical knowledge so that he/she can help in solving the customer's technical problem.
He/She must have good problem solving and analytical skills .
Also He/She should be very calm and have
patience while talking to customers.
He/she should be very polite while talking to customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |