Subject: Tech Support Candidate - Princy Jain
From: Princy Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 05:30:23 -0400

| | Tech Support Test

Name | Princy Jain
E-mail | [email-masked]
Phone Number | (+91) 8349757171
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mandsur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | |
Previous Employer 1 | NA | NA | |
Previous Employer 2 | NA | NA | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my Device.
2. Make sure internet works fine.
3. Check if there is problem with everyone or just me.
4. On the site, type in the website address  having problems reaching, then then push Enter or Return.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Touch and hold Bluetooth .
3.Tap Pair new device.
4.If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | What makes me an ideal candidate for this job is my sincerity and commitment to deliver excellence. This taught me a very crucial realization that the every service is reflection of a company's vision and mission. My passion is always to deliver an uncompromising service to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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