Subject: Tech Support Candidate - Shubham Yenurkar
From: Shubham Yenurkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 05:00:41 -0400

| | Tech Support Test

Name | Shubham Yenurkar
E-mail | [email-masked]
Phone Number | (91) 7796273791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandrapur, Maharashtra
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Non-Technical

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TTEC India | Chat Associate | Currently Working | 24000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, I will try to open the link from different browser or from incognito tab.

2. If it doesn't work, I will clear the cookies and cache from settings option and will try again to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>> Go to settings
>> Tap the Bluetooth option
>> Turn on Bluetooth and a list of available devices will appear.
>>If the speaker is not listed, then will press the button on the speaker that makes it visible.
>> On the mobile, will select the speaker option to connect it via bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

1. Having a 3+ years of experience in Customer Service profile.
2. Proper understanding of customer query by actively listening their issues which helps me to solve their problems easily and quickly.
3. Addressing their sentiments so that customer feel valued and supported.
4. Keeping myself into their shoes which helps to think deep and can resolve it through strong analytical and problem skills.
5. Providing workarounds in certain situations where no resolution is visible.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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