Subject: Tech Support Candidate - Ashutosh Kumar Sharma
From: Ashutosh Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 04:43:43 -0400

| | Tech Support Test

Name | Ashutosh Kumar Sharma
E-mail | [email-masked]
Phone Number | (0542) 8052041257
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL technologies Ltd | Senior Analyst | Currently working |
Previous Employer 1 | Intellect Design Arena Ltd. | Service Desk Executive | December 2019 |
Previous Employer 2 | Home Credit India Finance Pvt. Ltd. | Sales associate | 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Have to check internet connection, then browser settings, then will check the url spelling's and at last I'll check
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On the speaker and it's bluetooth and then check for available list with Bluetooth name and then click on it, and it will connect then.
What according to you makes you a good candidate for customer service or technical support job? | A full customer support and their satisfaction at peak.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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