Subject: Tech Support Candidate - Radhika Singhal
From: Radhika Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 04:40:10 -0400

| | Tech Support Test

Name | Radhika Singhal
E-mail | [email-masked]
Phone Number | (91) 8860287087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Harit Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netcarrots pvt ltd | Response executive | Present | 15k
Previous Employer 1 | Hinduja global solutions | Customer relation officer | 04.08.2019 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the speaker and press the Bluetooth button on the device. Put the speaker in pairing mode.

2. Switch on bluetooth on mobile phone.

3. Wait for the phone to connect.

4. Connect and play music

What according to you makes you a good candidate for customer service or technical support job?

A good customer service support must knows how to relate to anybody.
Instead of taking things personally, I actively understand from which situation a person coming from and i know to both prioritise and communicate with empathy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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