Subject: Tech Support Candidate - Ashawni Mahur
From: Ashawni Mahur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 04:36:19 -0400

| | Tech Support Test

Name | Ashawni Mahur
E-mail | [email-masked]
Phone Number | (92058) 10958
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Concentrix | Technical support executive | 16/10/2021 | 28000
Previous Employer 2 | Ienergizer | Technical support executive | 06/09/19 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get an error while browsing the website. I will check if made any spelling mistake in that web address.
I will check my internet connection whether it's working properly or not.
If I find any issue with my internet or it's not stable, I will try to fix the problem by troubleshooting steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker by pressing the turn on button.
2. Open the settings and turn on the bluetooth in mobile phone.
3. Check the bluetooth speaker if it's ready to pair.
4. In the bluetooth section, check for the bluetooth speaker name in the available devices on mobile phone.
5. Click on that particular bluetooth speaker name.
It will be ready to use.

What according to you makes you a good candidate for customer service or technical support job? | As I am from technical background and I have 2 years experience in technical support job, it makes me good candidate for this profile. In my point of view, if you have proper knowledge of the particular product you will be able to find and fix the technical problem with the help of step by step troubleshooting steps.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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