Subject: Tech Support Candidate - Manoj Kumar
From: Manoj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 04:24:36 -0400

| | Tech Support Test

Name | Manoj Kumar
E-mail | [email-masked]
Phone Number | (91) 9599474188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Corporate global consultants | Process associate | 16 feb 2021 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step will be to check the url again if it’s correct or not.
Second step will be to check the internet connection.
Third step will be to check if the website is down for everyone or just me.
Fourth step will be to try and open some other website in a new tab.
Fifth step will be to change the browser abd open the site.
Sixth step will be to clear cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker and put it on Bluetooth mode.
Switch on Bluetooth on my phone and scan for new connection.
Click on the speaker name and pair it with my phone.
Connection will be established as soon as pairing is successful.

What according to you makes you a good candidate for customer service or technical support job?

The skills and qualifications i possess are a great match for the requirements for this position.
In particular, my communication and leadership skills make me a suitable candidate for this job. I am committed to learning any new skills on my own to succeed in this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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