Subject: Tech Support Candidate - Bhuvanaa Chandru
From: Bhuvanaa Chandru <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 04:23:32 -0400

| | Tech Support Test

Name | Bhuvanaa Chandru
E-mail | [email-masked]
Phone Number | (+91) 9551521859
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Joy technologies | Digital marketer | July 30 | 23000
Previous Employer 2 | Imperium management solutions | Business development associate | May 30 | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | When the error occurs while browsing, immediately reload the page, check for the internet connection, mostly it would be because of poor Internet connection so try disconnecting and connect it again. Hence your page will be loaded.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | To connect the Bluetooth speaker, open settings in your mobile, go to “Bluetooth” option and enable the Bluetooth. Once the Bluetooth is turned on, we will have many options to which our Bluetooth device should be connected. Choose your device.
What according to you makes you a good candidate for customer service or technical support job? | Probably, the one who is willing to learn, with good communication who can understand whatever the customer is saying and also the one who knows the basics of technology.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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