Subject: Tech Support Candidate - HARSH JAIN
From: HARSH JAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 03:47:13 -0400

| | Tech Support Test

Name | HARSH JAIN
E-mail | [email-masked]
Phone Number | (131001) 7404496907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | SONIPAT,HARYANA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Refresh the page, forcing a complete refresh and download of a page.
2-Make sure javaScript is enabled.
3-Make sure Cookies are enabled
4-Clear all cache and cookies.
5-Make sure web browser is up to date.
6-Restart your web browser.
7-Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step 1: Pair a Bluetooth accessory.
1:Swipe down from the top of the screen.
2:Touch and hold Bluetooth.
3:Tap Pair a new device. If you do not find Pair
new device, check under "Available devices" or
tap More. Refresh.
4:Tap the name of the Bluetooth device you want
to pair with your device.
5:Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. Good communication skills. Sympathized them and give best options and recommendations to help the customer to satisfy their needs. Moreover my attitude, passion, ability to listen, to deal with customer need to be assertive and a problem solving attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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