Subject: Tech Support Candidate - Abhishek kumar Abhishek
From: Abhishek kumar Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 03:41:39 -0400

| | Tech Support Test

Name | Abhishek kumar Abhishek
E-mail | [email-masked]
Phone Number | (+91) 8603629600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | PATNA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Vpn,ssl

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accops Systems private limited | System engineer | 21/05/2021 | 39214
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all will check my internet connectivity,and try to open another webpages,if its fine will check from another network or service provider available at my home.
2.secondly will check if URL's syntax is correct, that is protocols like "wwww" instead of "www",certificate errors.
3.will clear cache.
4.will reset my browser,thats all.

From a normal user perspective, these steps are enough followed by constraints.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1Will go to settings.
2.turn on Bluetooth and look for my device.
3.pair it, and its done.

What according to you makes you a good candidate for customer service or technical support job? | A motivated approach towards customer,making customer support an interactive and enjoyable moment towards customer,and making customers believe its not really a problem or glitch.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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