Subject: Tech Support Candidate - Swaim Yadav
From: Swaim Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 03:17:24 -0400

| | Tech Support Test

Name | Swaim Yadav
E-mail | [email-masked]
Phone Number | (244001) 7457013896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech | Support | 31 | 12000
Previous Employer 1 | Wi | Project | 27 | 1000
Previous Employer 2 | ÑA | Ña | Ña | Ña

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will refresh if we are not able to open now
Then we will go to property change port like
8 8 4 4 click ok

Please list the steps to connect a Bluetooth speaker to your mobile phone. | We open bluetooth of our phone and we will turn on speaker open bluetooth then we will check speaker bluetooth name and the we will put password then click connect finally we connected with Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Firt           my qualification is in computer science
Second    communication skills
Third   experience and aggressive towards role

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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