Subject: Tech Support Candidate - Virendra Singh
From: Virendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:58:27 -0400

| | Tech Support Test

Name | Virendra Singh
E-mail | [email-masked]
Phone Number | (91) 8826368328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 66, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Solvy Tech Solutions | Sr.CCE | 1 March 2021 | 27000
Previous Employer 1 | Cherry E Commerc | Sr. CCE | 8 May 2019 | 22000
Previous Employer 2 | Vcare | CCE | 18 NOV 2018 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would follow the below mentioned technical steps in order to resolve the issue :

I would check if internet is connected or not .

I would refresh the NDTV website page by pressing the F5 key.

I would ensure to clear the cache and cookies of the page.

I would check if web browser is updated with current version or not.

I will open the NDTV website on another web browser too.

This is how I would ensure to get rid of the technical errors.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I would check if the bluetooth is charged or not.
I would on the bluetooth by pressing the green button ( depends on the device I am using).
After that I would tap on the phone bluetooth icon , so that it can be paired with the bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

As I have been working as a Customer Care Executive for about 2.5 years now . I personally think below mentioned points are crucial to be a right fit for CCE role :

Active listening makes a candidate to stands out.

Excellent communicator, attention to details, problem solving aptitude, analytical mind are imperative skills to be a good CCE.
And deep understanding and knowledge of the products or process .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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