Subject: Trainer Candidate - Nazima Khatun
From: Nazima Khatun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:56:08 -0400

Tech Support
Test

Name

Nazima
Khatun

E-mail

[email-masked]

Phone Number

(91) 9650802053

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Uttam Nagar

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infocom Network Ltd.

Subject Matter Expert

Oct
2021

25000

Previous Employer 1

Aegis BPO

Customer Care
Exev\cutive

March 2010

7000

Previous Employer 2

Solids Handling
Engineering

Computer Operater

February 2015

8000

If Selected, how much time do you need
to join?

Available

Please briefly
describe your work experience specifically in training?

As
Subject Matter Expert i was handling 13 to 14 members of team and motivate them
to fulfilled there given target and manage to handle all my team reports, team
issue, leaves and other things in team.

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

In the last year Corona pendemic i was motivated
my team to give extra efforts to smoothly run our process and also manage
shortage of team.

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is only providing information but if the
customer is fully satisfied that means we will provide information which he has
required and next time they won't complaining.

What according to
you makes you a good candidate for this position?

Im very
hard working and honest person and this is my quality in every work honesty is
required and i think if i will got this job definitely i will grow my process.

On a scale of 1 - 5 please rate your fluency in
spoken English

3