Subject: Tech Support Candidate - Aditya Uniyal
From: Aditya Uniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:41:16 -0400

| | Tech Support Test

Name | Aditya Uniyal
E-mail | [email-masked]
Phone Number | (+91) 9069002597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Incident support analyst | 30/11/2021 |
Previous Employer 1 | Tilak international signals | QA analyst | 24/08/2021 |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- i will check if there is any network issue
2 - i will check if the website is down for only me
3 - i will try clearing cache and cookies
4 - i will try different browser to check if the issue is currently happening with all browser.
5 -  will check the ping on the website , if it is  giving any R.T.O msg

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We have to turn on bluetooth by going into mobile settings
We have to check if the Bluetooth on speaker is turned on
Then will pair the devices with help of bluetooth

What according to you makes you a good candidate for customer service or technical support job? | I am keen listener to understand customer queries and jump on the resolution quickly by checking the requirement and providing the impact full solution in minimal time span. I am quick learner
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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