Subject: Tech Support Candidate - Aman Saxena
From: Aman Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:29:43 -0400

| | Tech Support Test

Name | Aman Saxena
E-mail | [email-masked]
Phone Number | (0510) 9452665596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jhansi (U.P.)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Ubitech Solutions Pvt Ltd | Web developer | April 2020 | 7000/-
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check whether internet is working properly.
2. Check internet connection on pc.
3. Is wifi and pc connected.
4. Update browser latest version.
5. Recheck if still getting error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth speaker.
2. Open bluetooth in mobile.
3. Search bluetooth speaker name in mobile.
4. If found then, connect.
5. Start using bluetooth speaker on mobile.

What according to you makes you a good candidate for customer service or technical support job?

1. I am graduated from B.Tech(CS) so, I have required technical skills.
2. I have experience in both technical and non-technical field.
3. I have knowledge about software and hardware.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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