Subject: Tech Support Candidate - Manisha Pandey
From: Manisha Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:29:09 -0400

Tech Support
Test

Name

Manisha
Pandey

E-mail

[email-masked]

Phone Number

(91) 9780885812

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Chandigarh

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Cse

7/10/2021

30000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will refresh the page
again,check my internet connection once. Try opening the page on incognito tab
and also on some other devices. I will also try using other internet connection
once.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth on phone, search for the
available network. Click on the name and then enter the passcode and
connect.

What according to you makes you a good candidate
for customer service or technical support job?

I am a
quick learner and flexible enough to handle changes and cope up with
them.

On a scale of 1 - 5 please rate your fluency in
spoken English

4