Subject: Tech Support Candidate - Ruben Charan
From: Ruben Charan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:14:40 -0400

| | Tech Support Test

Name | Ruben Charan
E-mail | [email-masked]
Phone Number | (243122) 9758066669
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I'll make sure that my pc is connected to internet.
If the internet is working properly, I'll try to reach the site again.
If the site still doesn't open, i will restart my pc and try to re-establish the connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Turn the bluetooth speaker on.
Step2- Turn the bluetooth of your mobile phone on. (Make sure the device is discoverable).
Step3- Connect both the devices to each other.
Step4- Play any song to check whether the speaker is working or not.
(Make sure that the speaker is charged or wired properly).

What according to you makes you a good candidate for customer service or technical support job? | In my opinion, it is your attitude along with your academic qualifications, like you should be soft spoken, good listener, problem solver,team builder etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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