Subject: Tech Support Candidate - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:14:11 -0400

| | Tech Support Test

Name | Alok Kumar
E-mail | [email-masked]
Phone Number | (+91) 8076737216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vodafone House | CSA | 25 March 2021 | 28700
Previous Employer 2 | Eli Research | Operation Exec | 15June2019 | 21300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I ll check the error type.
It may be due to their" ndtv"server down or any connection problem from my side that can be No internet connection or glitch.
Accordingly I ll disconnect the internet and then connect. if still facing the same issue
I ll clear all cookies and cache history.
Close the browser and then refresh and start.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

power on the bluetooth of speaker and mobile and search for the available devices to pair.
Find the exact name of speaker and then pair.

What according to you makes you a good candidate for customer service or technical support job?

A good listener is a good speaker.
Empathy
Proactive
Quick response.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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