Subject: Tech Support Candidate - Prakash Rathod
From: Prakash Rathod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:11:04 -0400

Tech Support
Test

Name

Prakash
Rathod

E-mail

[email-masked]

Phone Number

(91) 8329310583

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Transperfect solutions

Technology service
engineer

Na

42000

Previous Employer 1

Iknowtech

Team
lead

Na

32000

Previous Employer 2

Tech mahindra

Service
engineer

Na

21000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

NA

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Na

What according to you makes you a
good candidate for customer service or technical support job?

Na

On a scale of 1 - 5 please rate your
fluency in spoken English

4