Subject: Tech Support Candidate - Prabhat Mishra
From: Prabhat Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 02:04:25 -0400

| | Tech Support Test

Name | Prabhat Mishra
E-mail | [email-masked]
Phone Number | (0542) 9005824647
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xecta edutech pvt. Ltd | Software support engineer | 30 /09/2021 | 22000
Previous Employer 1 | Tcs | Software support engineer | 20/09/20218 | 18000
Previous Employer 2 | Hcl | Software support engineer | 20/0402017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I can do it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Bluetooth device is  Bluetooth on after that pairing our mobile and Bluetooth devices

What according to you makes you a good candidate for customer service or technical support job? | Firstly Essential skiil for  Technical support job must be expert in all technically skiils
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |