Subject: Tech Support Candidate - Hishore Kumar Hishore
From: Hishore Kumar Hishore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 01:47:36 -0400

Tech Support
Test

Name

Hishore
Kumar Hishore

E-mail

[email-masked]

Phone Number

(91) 9500406785

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Madurai,Tamil Nadu

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Networking -
advance

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

AGTS Qatar

Network Engineer

Aug 27,2021

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

We need to troubleshoot layer by layer from
bottom to top

First,check the physical layer like the physical connectivity for the
system.

Then,Data link layer need to be checked by checking the switch side whether port
is administratorly down or protocol down.

Finally, check the network layer by checking the IP address,default gateway
& dns set for the device as well as check the reachability to
it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on Bluetooth in your mobile

Turn on speaker as well

Try to pair the speaker if it is the first time you are connecting and connect
to the devices listed in the Bluetooth settings.

What according to
you makes you a good candidate for customer service or technical support
job?

A good customer service executive need  to get the correct
requirements from the clients by asking right type of questions.

The second most important quality I personally think is the
patience

On a scale of 1 - 5 please rate your fluency in
spoken English

4