Subject: Tech Support Candidate - Uma Batra
From: Uma Batra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 01:41:47 -0400

Tech Support
Test

Name

Uma Batra

E-mail

[email-masked]

Phone Number

(+91) 8708492778

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wheelseye

Customer care executive

8 nov. 2021

22k

Previous Employer 1

Policy bazaar

Sales
executive

13 feb. 2020

16.5k

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Na

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Start my
bluetooth speaker with on button

2. Start my bluetooth function in my phone

3. Than , connect bluetooth speaker with my phone .

4. Connected showing , than you use it .

What according to
you makes you a good candidate for customer service or technical support
job?

1 . I can easily handle all typer of customers queries .

2. I can manage SLA , ringing time , AHT etc.

3 . I can provide proper resolution to customer with proper customer
satisfaction.

On a scale of 1 - 5 please rate your fluency in
spoken English

5