Subject: Trainer Candidate - DEVANSH SHARMA
From: DEVANSH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 01:14:18 -0400

| | Tech Support Test

Name | DEVANSH SHARMA
E-mail | [email-masked]
Phone Number | (91) 9650944254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GREATER NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BRITISH TELECOM | QA | | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Not in training but have liased with training around the quality assessment , given quality feedback on day to day basis and prepared reports for the respective clients
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Being a tenured member of the team , the most difficult task is to keep the team at one page over an issue . I had to keep perspectives of the respective team members under consideration to come to a consensus and to maintain positive environment within the team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Follow up till the complete issue is resolved

Empathy , accountability

What according to you makes you a good candidate for this position? | Audit experience in international voice and chat campaigns across billing , repairs , provisions
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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