Subject: Tech Support Candidate - Ashutosh Srivastava
From: Ashutosh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 00:54:32 -0400

| | Tech Support Test

Name | Ashutosh Srivastava
E-mail | [email-masked]
Phone Number | (91) 6387790969
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 59
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | CCE | 24th Oct 2021 | 10500
Previous Employer 1 | Chitrakaar Designs | CCE | 31st Dec 2019 | 9500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - Will check network connectivity.
Step 2 - Will clear cache and cookies of browser
Step 3 - Will check if other sites are working
Step 4 - Will reach out CCE of the company.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Switch on bluetooth device
Step 2- Switch on bluetooth mode on mobile phone
Step 3- Check the name of bluetooth in available devices in phone
Step 4- Pair bluetooth device with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have experience of 30months as well as I have the ability to change an Irate customer to a happy customer with my words.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |