Subject: Trainer Candidate - Balam Singh
From: Balam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Oct 2021 00:09:12 -0400

Tech Support
Test

Name

Balam
Singh

E-mail

[email-masked]

Phone Number

(91) 8860047795

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Rohini delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Nspira management services Pvt Ltd

Sr. Executive- Product
ops

NA

49500

Previous Employer 1

Fiitjee LTD

Executive-AO

15-julu-2019

39000

Previous
Employer 2

NA

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in training?

Currently
working as a SOPC for North region to give product demo & traning to all
branch employees (Principal/teacher's/DTP/ exam coordinator)

Complete knowledge of day to day activities of branch operations & customer
service in FIITJEE Limited.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Representing our product to 1200+ teachers &
ensuring every teachers must onboard in next 2days.

Most challenging part is managing branch operator during paycut in COVID
lockdown.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Quick
solution & simple to approach is a good customer service to achieve great
representative must try to know their customers issues & suggestions to
deliver before they raise.

What according to you makes you a
good candidate for this position?

7+ year of customer service
from P2P to a large number of accounts & a complete knowledge of groud
issues.

On a scale of 1 - 5 please rate your fluency in
spoken English

5