Subject: Trainer Candidate - Ricky Malhotra
From: Ricky Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 23:42:53 -0400

Tech Support
Test

Name

Ricky
Malhotra

E-mail

[email-masked]

Phone Number

(91) 8178904951

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Extension, Gaur
City

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ienergizer

Manager

65000

Previous Employer 1

Iccs

Manager

july-21

56873

Previous
Employer 2

Siti Networks

AM

Sep

40000

If Selected, how much
time do you need to join?

30 days

Please briefly describe your work experience specifically in
training?

I am handling training department as a manager
from 4 years, I have handled training for multiple LOB's

Key Role in training

1. Structuring and creating of SOP

2. Designing of training module

3. Soft skill plotter designing

4. Managing training and certification throughput

5. Controlling of Attrition

6. Continuous Grooming sessions with trainers

7. Motivational activities during training period

8. Driving BQM and TNI

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Problem - I had to work with a team member who
complained a lot about project that we were working on.

Solution - I took the time to learn about his personal and professional life. It
turned out he was green belt certified resource and he wanted to work on project
but he didn't express himself clearly, once I got to know him, he was actually a
great team player

Benefit - He worked so well that he was the most efficient person and had given
maximum inputs in the implementation of project.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is about understanding your
customer feelings, desires and needs, however great customer service means step
further to exceed, rather than just meet and understands customer
needs.

What according to you makes you a good candidate
for this position?

I am having a rich experience of 13+ years in
BPOs, also I have managed multiple LOBs at a same time.

I have good managing skills and can turn RED into Green with all my efforts and
team work. I believe in working on ground level and which gives sense of
connection with team members

I have handled multiple types of clients and I have had a experience of client
relationship.

On a scale of 1 - 5 please rate your fluency in
spoken English

5