Subject: English Language Test - Abu Hozaifa
From: Abu Hozaifa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 21:18:02 -0400

| | Foreign Language Screening Test

Name | Abu Hozaifa    /  (845401) 7079972846    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer!

I am unhappy to hear this that your parcel is facing problem to the right address. Somehow, we are trying to make sure about your address and we require your patience to be done. Our delivery boy will get you soon.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul !

Sorry for your scratched unit. Submit the photo of your scratched unit,  please. It will be replaced or refunded as your order.

Thank you

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