Subject: Tech Support Candidate - Piyush Rajput
From: Piyush Rajput <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 15:52:08 -0400

| | Tech Support Test

Name | Piyush Rajput
E-mail | [email-masked]
Phone Number | (91) 8851890973
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vasant kunj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Air India | CSA | 30th Sep 2021 | 41500
Previous Employer 1 | Rentickle | Senior Executive sales and collections | 31st Dec 2020 | 33000
Previous Employer 2 | SBI Cards | Executive fraud analyst | 9th Dec 2019 | 29000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all we need to check that what kind of error occur on the screen
then check internet is working or not.
then check the website is secure or not

Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn bluetooth on visilbe mode on speaker then open bluetooth on mobile and search the name of the speaker then press to connect and pair the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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