Subject: Tech Support Candidate - Joginder Yadav
From: Joginder Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 14:06:33 -0400

| | Tech Support Test

Name | Joginder Yadav
E-mail | [email-masked]
Phone Number | (91) 7015223895
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Olx autos | Customer advisor | | 21167
Previous Employer 1 | Accenture | Backend executive | 8 August 2020 | 12200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First  check other websites are opening or not  like (www.google.com) if yes problem is in the website and then  open it with other browser. Else problem is with all website then change the browser. If still not working properly thenput https with the website name for secure network.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of both speaker and mobile phone .then search for the name of the speaker next when the name displayed click on the name . It starts authentication with the device and then after authentication its ask for pairing with the mobile phone n then ask for permission.
What according to you makes you a good candidate for customer service or technical support job? | As , I'm from a technical background and I have knowledge of networking as well. So, I feel I'm suitable for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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