Subject: Trainer Candidate - Sarik Mohammad
From: Sarik Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 12:11:52 -0400

Tech Support
Test

Name

Sarik
Mohammad

E-mail

[email-masked]

Phone Number

(91) 9711947341

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Rohini, Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Jindalx

Quality Analyst

12th November 2021

18500

Previous Employer 1

Reliance Retail
Limited

Customer Service Associate

5th Sep 2019

6800
(Intern)

Previous Employer 2

If Selected, how much time do you need
to join?

immediately

Please briefly
describe your work experience specifically in training?

These are
the major job responsibilities : Create and manage effective

corrective action plan in response to audit chats to ensure all agents are

educated with company's compliance policy that we can minimise noncompliance for
the process."•𝗝𝗼𝗯
𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀 𝗮𝐬
𝐙𝐨𝐦𝐚𝐭𝐨'𝐬 𝗰𝗵𝗮𝘁

𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗲𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝐟𝐨𝐫
𝐔𝐧𝐢𝐭𝐞𝐝 𝐀𝐫𝐚𝐛 𝐄𝐦𝐢𝐫𝐚𝐭𝐞𝐬
(𝐔𝐀𝐄)"(January 2020- May

2021) Investigate and resolve multiple customers complaints quickly and

patiently over the chat including assistance of customers who may have

received their orders late, have received the wrong order or have received

faulty food. •While assisting the users we need to maintain KPIs of chat

process like:Average handling time (AHT), customer satisfaction

score(CSAT) and intermediate responses(IRs)

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

• I have mentored 5 ON THE JOB TRAINING

batches and proved my leadership skills by achieving highest CSAT scores.

For that I got appreciated by my Operations Manager, Assistant
Manager.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
difference between good and great customer service is often just taking a few
extra steps to make your customer feel valued. For the great customer service
you need to have a strategy and systems in place for your team to follow so
every customer gets the same level of care.

What according to
you makes you a good candidate for this position?

•Got
promoted as Quality Analyst in June 2021 •Employee of the month

in February, March and April 2020. •I have worked in different Line-ofbusiness
here in Jindalx i.e. Order Status India(Domestic Chat Process),

Order Status UAE and Call back support for UAE ( International voice and

chat process. • Highest Customer Satisfaction Score with the maintained

Average Handling Time.✓

• Listed in class toppers list from class 3rd to 12th. • School's topper
in

class11th and 12th. • I have won so many Acting, Singing, Dancing,

Writing, Debate and many other extra curricular activities competitions

with a 1st, 2nd and 3rd position. • 1st place in Sanskrit Bhasha Debate

company organised by Delhi Sanskrit Academy (State Level) •1st place in

Hindi Bhasha Story writing competition organised by Delhi Hindi

Academy. (State Level)

On a scale of 1 - 5 please rate your
fluency in spoken English

4