Subject: Fwd: Trainer Candidate - Neelofar bashir
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 29 Oct 2021 08:43:05 -0700 (MST)

Hi Ma'am, 

I have shortlisted her for Process Trainer's position. 
She is having experience in domestic projects but she is smart and Spoken English is very attractive 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Oct 29, 2021, at 8:32 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Neelofar bashir 
E-mail 	[email-masked] 
Phone Number 	(99993) 58591 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	New Delhi 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Ienergizer 	Senior trainer 	Still working 	35000 
Previous Employer 1 	Kochartech 	Senior trainer 	Jan 18 	35000 
Previous Employer 2 	Project with GTT 	PD trainer 	3 months 	
If Selected, how much time do you need to join? 	30 Days 
Please briefly describe your work experience specifically in training? 	My Role as a trainer is as below: 
-Taking NHT batches 
-TNI,Module preparation,coaching,refresher,0-30 
-Monitor calls to validate QA finding for refresher purpose 
-BQM 
-Daily Breifings on production floor, Monthly PKT 
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? 	Yes 
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. 	When i joined Kochartech the process was totally new and i was the only Support function who handled everything till other support function were hired..It took the company almist 45 days to hire other staff..So as a trainer managing trainings,ops part,QA part and client on floor was little difficult but i managed and learnt to deal such situations as well 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	-Good customer service is who will get the service in a proper manner without any hassle 
-Great customer service is : Customer first; leave everything point behind and make customer feel that he is priority for us..Its said that words have a great powers, hence by nice gesture and power words we can make customer feel great 
What according to you makes you a good candidate for this position? 	-I am hard worker and work as a team player whenever required 
-I have worked in sales as well as customer service 
-I want a platform wherein i can put use my skills to create a change as well as learn new things 
-Even before stepping into BPO Live salesman was the company where i gave interview as an agent however could make it up, 
On a scale of 1 - 5 please rate your fluency in spoken English 	4