Subject: Tech Support Candidate - AJAY RANA
From: AJAY RANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 11:05:21 -0400

Tech Support
Test

Name

AJAY
RANA

E-mail

[email-masked]

Phone Number

(91) 9878309239

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

PATHANKOT

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Speakers &
Audio
CUSTOMER SERVICE IN RETAILS

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

AMAZON DEVELOPMEENT CENTER

CUSTOMER SUPPORT
ASSOCIATE

NA

16500

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, before opening any of the websites
on which lots of people are trying to access is quite simple

Here are some steps which we need to take care of in order to open the
website:-

1- We need to clear the browser's cookies and caches in order to access the
heavily engaged website.

2- and also need to update to the latest version of the browser because
sometimes there are a lot many bugs and fixtures which need to be resolved until
it gets updated.

3- also sometimes the area or country is not accessible so in that case, we can
use VPN.

or as an alternative here is the steps:-

Enable cookies for the website.

Clear history for that site.

Clear all cookies and the cache.

Check add-ons.

Security application is blocking cookies.

Remove corrupt cookies file.

4- Also we need to check our network and need to troubleshoot if needed !

So here are some of the basic fixtures that need to be done in order to access
the website.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps are quite simple in order to access the
multimedia in Speaker are:-

1- First of all we have to turn on both the devices

2- Secondly, we need to check the Bluetooth settings so that a connection can be
made.

3- We have to search the device but before that, we need to check whether the
accessibility of both the devices is open or not.

or else here are the simple steps without making it complicated:-

Put your Bluetooth device in pairing mode by pressing and holding the Power
button or Pairing button.

Go to Settings > Bluetooth > Other devices. Tap the device to connect.

Go to Settings > Connected devices > Bluetooth. Select Pair new device
and then tap the speaker's name.

Then it would be connected and we can access the multimedia, can access to call
logs, and much more.

What according to you makes you a
good candidate for customer service or technical support job?

I have 13 months of work experience in the field of retails in
customer service.

work on all the domains handled Indian as well as American customers also by
CHAT, EMAIL, and phones.

I'm professionally fit for this role as I'm handy with my customer service
skills and can utilize that for this role also.

A better understanding of things as I work daily and handle such issues on a
daily basis.

I'm mechanical engineering who came from a technical background so who knows
better than a technical savior.

I'm very passionate about handling customers in different fields and like to
work on different skill sets.

I grasps things fastly if we compare with other candidates.

I have that zeal, have that passion

this makes me perfect for this role

On a scale of 1 - 5 please rate your fluency in
spoken English

4