Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 11:04:24 -0400

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 6202231664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bangalore
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will restart device.
Then sure internet connection
If the website down for only me
Consult website owner
Check another browser then server is blocking IP address of you device.
Try cleaning cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First thing swipe down from the top of the screen touch and hold Bluetooth .
Tap pair new device
Tap name of the Bluetooth device you want connect with your mobile.

What according to you makes you a good candidate for customer service or technical support job? | Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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