Subject: Tech Support Candidate - Saurav ojha
From: Saurav ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 11:00:34 -0400

| | Tech Support Test

Name | Saurav ojha
E-mail | [email-masked]
Phone Number | (88261) 8826188274
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Associate | 02nd October | 10700
Previous Employer 2 | iEnergizer | Associate | 30th April | 11100

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will ask share details to refresh the page also we will make sure that JavaScript and cookies are enabled.

Secondly we will ask for clearing the cache and cookies and will make sure that the web browser is up to date also we can share to restart the web browser.

Lastly we can ask to customer to try a different web browser like- Chrome, firefox, etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For connecting bluetooth speaker to mobile phone there are few steps which can be followed-

1. Turn on the bluetooth speaker device by pressing the power buttons.

2. Next step is to turn on the mobile phone bluetooth.

3. Start searching for the bluetooth speaker with the particular given name.

4. After getting the name of the speaker in mobile phone start to pair it.

5. A successful pairing will connect mobile to speaker.

What according to you makes you a good candidate for customer service or technical support job? | Because I have the experience and expertise in the area of customer support that is required in this position. I enjoy the responsibilities of working as a customer service representative, so I think this position is a great fit for me and my career ambition
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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