Subject: English Language Test - Mohammed Najeebullah M A
From: Mohammed Najeebullah M A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 09:36:05 -0400

| | Foreign Language Screening Test

Name | Mohammed Najeebullah M A    /  (+91) 8618655998    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thanks for keeping in touch with us.

The hand bag you ordered had been dispatched and handed over to the courier team, but unfortunately the address given was wrong.

We request you to give the address to which the hand bag has to be dispatched. It will be delivered to you within three days.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for being our valuable customer. Your query is duly noted.

As per the return policy of our company, return period is five days from the installation. As you mentioned that the team from is installed today itself, you can apply for the return. You can go to return option in order section. Once the return procedure begins our team will contact you.

Thanks once again

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