Subject: Tech Support Candidate - bhavya trilokia
From: bhavya trilokia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 09:05:40 -0400

Tech Support
Test

Name

bhavya
trilokia

E-mail

[email-masked]

Phone Number

(+91) 9643564445

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

sector 25

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all i'll check wether  internet
connection is working or not.

If it's working then i'll check on google what type of error is showing on that
particular website.

If the error shows "This site can’t be reached",

then i'll restart my PC , if it was a driver issue  that would be fixed by
restarting the PC. If the issue persists,

then the second step would to be to clear the browsing history , if the issue is
fixed by clearing the browing history then it would be great but it not then
next would be to RESET the browser .

RESETING the browser should fix this problem now as all the browse CACHE is
cleared, but if not somehow, next is to reset the network driver.

RESETTING the driver ain't the last step but this step should be able to fix the
issue by now.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first ill turn on my bluetooth headsets, then
on my mobile,  i'll go to my mobiles setting > connections> bluetooth.
then i'll click on my blutooth headset discoverd by my mobile and connect it to
it.

What according to you makes you a good candidate
for customer service or technical support job?

a good
candidate should be an

-active listener

- patience

-a good problem solver

-having good knowledge of the product

-talk politely

-should be able to handle pressure.

-having great technical knowledge

-should not get furious on small small things

On a scale of 1 - 5 please rate your fluency in
spoken English

3