Subject: Trainer Candidate - Surbhi Saxena
From: Surbhi Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 07:58:39 -0400

| | Tech Support Test

Name | Surbhi Saxena
E-mail | [email-masked]
Phone Number | (+91) 7303220131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Tech Mahindra | Subject Matter Expert | 29 sept 2021 | 25k
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in training? | M fresher in training but have work experience of 2 years and 3 months of tech Mahindra
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

There are no such difficult situation I faced while managing a team.
Did all my tasks systematically and with a positive approach.
Managed team with great connect with my team members.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Listening and active listening is the difference between good and great customer service
Approach and positive approach is the difference between good and great customer service.

What according to you makes you a good candidate for this position?

Team handling skills
Proficiency skills
Good communication with team members

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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