Subject: Tech Support Candidate - Sanjiv Tripathi
From: Sanjiv Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 07:43:34 -0400

| | Tech Support Test

Name | Sanjiv Tripathi
E-mail | [email-masked]
Phone Number | (091) 9340900824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JILIT | Consultant | Working | 45000
Previous Employer 1 | Cmc limited | It engineer | 06/07/2009 | 15000
Previous Employer 2 | Cms limited | Technical support engineet | 15/08/2006 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Pinging www.ndtv.com
If got timeout then the server May be down from ndtv

Please list the steps to connect a Bluetooth speaker to your mobile phone. | On bluetooth in mobile and search the nearby device then select the bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | Good Listener and technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |