Subject: Tech Support Candidate - Sarthak Kapil
From: Sarthak Kapil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 07:19:55 -0400

Tech Support
Test

Name

Sarthak
Kapil

E-mail

[email-masked]

Phone Number

(91) 9650461337

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gr Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

Analyst

1st October

Previous Employer 1

Amazon

Technical support

Feb 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

You are having issues with your network
connection. Your Internet service provider might have blocked access to specific
websites, e.g., YouTube, Blogger, or maybe a personal domain. Your Windows
Firewall is blocking access to a particular website. Your browser is loading the
webpage from its internal cache.

See if the Problem Is on Your End or Theirs. ...

Browse a Cached Version of the Page. ...

Disable Add-Ons and Other Interfering Software. ...

Check Another Browser or Incognito Window. ...

Fix Your DNS.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the speaker. Put it on bluetooth mode

Open bluetooth settings on your mobile phone

Select the name of the speaker's bluetooth name

Click on connect

Wait for pairing

Paired

What according to you makes you a good candidate
for customer service or technical support job?

I'm
experiencing for more then a year , I have hands on experience in this field as
well. I'm a good team player and I like new opportunities

On a
scale of 1 - 5 please rate your fluency in spoken English

5