Subject: Tech Support Candidate - Jay Surya Dev Singh
From: Jay Surya Dev Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 07:19:16 -0400

Tech Support
Test

Name

Jay Surya
Dev Singh

E-mail

[email-masked]

Phone Number

(91) 9667366982

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Extension

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concorde Solution Pvt Ltd

Process Developer

31 Oct
2021

36000

Previous Employer 1

Iqor India Pvt Ltd

Sr
Agent

02 Feb 2020

29000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.) I will Check the URL first whether its
correct or not.

2.) Try opening any other website to check my internet stability.

3.) Try accessing the internet on another device.

4.) Restart my device if internet is not working.

5.) If still doesn't works will wait for couple of hours it might be a server
problem.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn ON Bluetooth in my phone

Turn On the speaker as well

Then wait for the phone to show available bluetooth devices.

Selecting the correct bluetooth name which is for speaker.

Click on Pair Device

Then it gets connected

What according to you makes you a
good candidate for customer service or technical support job?

I have been a part of both the fields be it Customer Service
or Technical support and also hold a very good knowledge about the technical
stuff as well as the perks about Customer service too. Using the past experience
and knowledge i can level up the service.

On a scale of 1 - 5
please rate your fluency in spoken English

4