Subject: Trainer Candidate - Justin Joy
From: Justin Joy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 07:12:31 -0400

Tech Support
Test

Name

Justin
Joy

E-mail

[email-masked]

Phone Number

(+91) 9971699324

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Vasundhara Enclave

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Huawei

Trainer

Completed

100000

Previous Employer 1

Hafele India Private
Limited

Territory Sales Manager

Completed

48000

Previous Employer 2

Bharat Petroleum Corporation
Ltd.

Management Intern

Completed

8000

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in training?

-
Designing and developing training programs in line with the product launches

- Content development

- Train the On-Ground Trainers on the training delivery and execution.

-Conduct Online and Classroom Trainings

- Execute the training programs within the stipulated timelines.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

On multiple occasions, trainers face backlash
from the Sales force when the deadlines for a particular task are disclosed. The
key is to listen to their concerns and share with them ways in which they can
tackle it. And being multi-lingual has always been of great help for the
same.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

To address
the concerns within the stipulated timelines is generally how customer service
is supposed to be.

But by providing continuous updates and keeping the customer in the loop of the
on-going concern will give them a sense of transparency and will build trust.

What according to you makes you a good candidate
for this position?

Good Interpersonal skills

Observant

Adept in the software mostly used by the company

Confident communicator

Highly patient and can be mediator

Pro active and always open to new learnngs

On a scale of 1 - 5
please rate your fluency in spoken English

5