Subject: Tech Support Candidate - Goutam Behra
From: Goutam Behra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 06:38:28 -0400

| | Tech Support Test

Name | Goutam Behra
E-mail | [email-masked]
Phone Number | (+91) 7889962446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kamla Nagar, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fiverr | Freelance animator and designer | Currently working | 5k-8k
Previous Employer 1 | UpworK | Freelance ads runner | Currently working | 4k-6k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If the customer facing these type of issue. I will ask them to do:

Firstly, Retry or refresh the website URL or page.

Secondly, Try some time(because of some technical issue, website issue, server load issue etc.)
Thirdly, In many cases, these is issue of cookies. So, I will ask them to accept the cookies.
Fourthly, also many time there's an issue of site block. So, in that case I will ask them to change some settings.

These are some favourable issue with answers which are faced by the customers commonly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, In your mobile phone click on settings option after that click on the bluetooth icon and turn on the Bluetooth or simply slide down the screen and click on the bluetooth icon.

Secondly, Turn on the bluetooth speaker and click on connect button or it will automatically connect with the closet mobile device.
(So, please place your both devices close to each other) and Enjoy.

Also in many cases if it doesn't work, then in your mobile devices. We will have to go to bluetooth option and in the connected device menu we will have to turn on all the settings.

What according to you makes you a good candidate for customer service or technical support job? | Basic as well as deep knowledge about technology And also easy communication with common and simple words.So that both educated and illiterate person can understand you easily and get their answer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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