Subject: Tech Support Candidate - Nilesh Kumar
From: Nilesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Oct 2021 06:23:39 -0400

| | Tech Support Test

Name | Nilesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8383858595
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | IEnergizer | Customer service executive | 08 April 2021 | 31000
Previous Employer 2 | Arez it services | Technical sales executive | 28 October 2018 | 25000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the address and then refresh the website, and if it still gives me the same error I will also check the Internet connection & if it is working, I will go ahead Google search the error code to troubleshoot accordingly or use vpn to open the website with foreign ip.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will turn on the Bluetooth speaker in pairing mode and then also turn on the mobile phone Bluetooth and search for the device.
What according to you makes you a good candidate for customer service or technical support job? | As a customer service executive and technical support associate, I would ensure that I listen to the customer carefully and then once customer is done sharing their concern, I will acknowledge the concern and ensure that I would do the needful to resolve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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